Back Office Integration
Integrating eCommerce with ERP, CRM and accounting software is critical for a fully functioning enterprise.
Bad integrations can create massive headaches for your team causing an increase in support calls, time spent tracking down orders, issuing refunds, and dealing with accounting issues.
Backoffice integration isn’t really back office to your customer.
It is front and center and can ruin their experience if it isn’t done well.
Integrations impact the way customers interact with your site, their overall experience and their perception of your brand in very noticeable ways.
- Timely Order Fulfillment
- Accurate Product Availability
- Real-time Order Status
- Cancellations and Returns
- Payment Processing
- Shipping Options
- Accurate Taxes
- CRM – Customer Support
- Correct Products, Pricing, Promotions.
With nearly 20 years in business, we've learned a thing or two...
We can integrate complex stuff. We listen, we get it.
Rest assured, we have 'cut our teeth' and have the experience, track record, and partnerships to successfully integrate your eCommerce solutions with your ERP, CRM, and other potentially complex environments.
Our certified developers and integration partners know how to build a seamless backend infrastructure across all touchpoints.
Have a home grown ERP platform? We can help with custom integration services.
Customer Reviews
We Listen. We Deliver. We Remain Engaged.
Need to integrate your eCommerce platform with ERP, CRM, or home grown systems? No problem…we make the hard stuff look easy.
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Using our analytical skills, technical expertise and eCommerce business savvy, our agency was created to blaze an eCommerce trail for high converting online stores.
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Smart Solutions offers opportunities to influence, learn and advance in an established growing eCommerce company.