eCommerce Business Analyst Job Description
In this position, you'll pose thought-provoking questions, challenge assumptions, and evaluate the risks and benefits of proposed solutions. You will demonstrate strategic thinking and grasp the bigger picture.
As an eCommerce agency Business Analyst supporting our project teams, you will be responsible for capturing business requirements and translating them into functional specifications for eCommerce websites. Your primary duties include assessing client business needs, objectives, challenges, and workflows. Through interviews, workshops, and stakeholder meetings, you'll extract and document comprehensive and precise business and functional requirements.
You will lead client discovery sessions, guiding key strategic decisions for implementing eCommerce solutions. Your expertise in analyzing data, market trends, eCommerce software solutions, and customer shopping behaviors will be instrumental in driving decisions that enhance eCommerce performance. Collaborating closely with cross-functional teams, you'll identify growth opportunities, optimize user experiences, and ensure that eCommerce strategies align with clients' business goals.
Additionally, you’ll be involved in test planning and play an active role in the design and execution of quality assurance (QA) testing to ensure the delivery of high-quality websites. Your contributions will be vital in ensuring that all website functionalities perform seamlessly and that the front-end user experiences meet the highest standards of quality.
Success in this role hinges on your blend of business insight, analytical skills, and proficiency with eCommerce platforms and tools. Your work will be crucial in shaping the future of our clients’ online businesses, ensuring that their eCommerce solutions are both innovative and effective.
Though this is a remote position, all applicants must reside in the US or Canada to be considered for this position.
Business Analyst Responsibilities
- Collaborate closely with clients and the project team to understand and analyze eCommerce business needs, objectives, and processes.
- Proactively identify areas where current processes, strategies, and solutions can be improved.
- Question assumptions, explore alternative approaches, and propose innovative solutions that drive efficiency and enhance eCommerce performance.
- Push boundaries and encourage continuous improvement within the team and across projects, ensuring that we remain at the forefront of industry best practices and technological advancements.
- Conduct interviews, workshops, and stakeholder meetings to capture comprehensive and accurate business requirements.
- Collaborate in solution design discussions, provide guidance on feasibility and implementation options, and ensure that proposed solutions align with business goals.
- Translate business requirements into clear and precise functional requirements that can be understood and implemented by the development team.
- Ensure functional requirements capture business logic, user interactions, system behaviors, and integration points.
- Work with technical teams to translate business requirements into technical solutions.
- Consider how the web solution will scale in the future and how it will be supported.
- Architect and outline business solutions for new website builds and complex support projects including selection of and integration with ERP and other eCommerce business systems, data migration planning, and implementation of apps, extensions, and third-party eCommerce technologies.
- Contribute to developing test plans and test cases to ensure comprehensive coverage of business requirements.
- Collaborate with QA teams to define test strategies, objectives, and acceptance criteria. Assist in the identification and resolution of defects during testing.
- Leverage data analysis techniques to extract insights, identify trends, and support decision-making processes.
- Analyze business data, metrics, and key performance indicators (KPIs) to evaluate system performance, user behavior, and the effectiveness of implemented solutions.
- Keep up-to-date on the latest eCommerce technologies, best practices, and trends.
Essential Skills
- Possesses extensive experience and comprehensive understanding of Magento and BigCommerce platforms and technology solutions.
- 5+ years’ experience in an eCommerce business analyst role working in a fast-paced professional services agency environment.
- 2+ year's eCommerce agency experience.
- Ability to work with all project team members to architect technical solutions that meet business requirements.
- General business understanding of B2C and B2B eCommerce ecosystems and processes, including core supporting business applications such as ERP, POS, WMS, and PIM.
- Ability to multi-task and handle often unexpected distractions.
- Excellent problem-solving ability.
- Experience with the migration of eCommerce websites from one platform to another.
- Demonstrated leadership, relationship-building, teamwork, and collaboration skills.
- Ability to translate between and communicate with both technical and non-technical people.
- Strong communication skills (written, verbal, presentation).
- Coaching, mentoring, conflict resolution, and negotiation abilities.
Technologies
- 4+ years of hands-on experience working with Magento, Adobe Commerce, Commerce Cloud, and BigCommerce.
- Familiar with the Magento and BigCommerce admin and key eCommerce technology partners.
- Adobe and BigCommerce certifications are a bonus.
- Experience with Jira.
- Experience with eCommerce business systems, including ERP, PIM, OMS, and WMS.